SHIPPING POLICY

Last updated: March 18, 2026

CONTACT

If you have any shipping questions, contact us at: novienapparel@gmail.com

WORLDWIDE SHIPPING

We ship worldwide where carriers support delivery.

Processing time: 2 to 5 business days, please allow extra time during busy periods.

Dispatch days: Monday to Friday, excluding public holidays where applicable.

Where we ship from: Orders are processed from our warehouses and fulfilment partners throughout the United States and may also ship from other locations depending on stock availability.

FREE SHIPPING THRESHOLD

Free shipping on orders over $99 USD for eligible destinations shown at checkout. If your checkout shows different eligibility, the checkout rate or offer will apply.

CARRIERS

Novien Apparel ships using major courier and postal carriers such as USPS, UPS, DHL, FedEx, and other local courier partners. Carrier may vary by destination, service availability, and package characteristics.

SHIPPING OPTIONS / ESTIMATED DELIVERY

Standard shipping. Shipping rate is calculated at checkout and varies by destination and weight. Estimated delivery is 7 to 15 business days and may vary by country or region.

Express shipping, where available. Estimated delivery is 3 to 7 business days. You may be responsible for customs clearance and any duties or taxes.

ORDER FLOW

Order placed. Payment confirmed. Processing. International transit. Local courier handoff. Delivered.

IMPORTANT SHIPPING NOTES

Your order ships once payment has cleared.

Please enter a correct shipping address and phone number. We do not ship to PO Boxes.

Delivery times are estimates and can vary due to carrier delays, weather, peak seasons, and customs processing.

International shipments may experience customs clearance delays. In some cases deliveries can take up to two weeks depending on destination and customs.

ADDRESS ISSUES / FAILED DELIVERY

If a package cannot be delivered due to an incorrect or incomplete address and or phone number provided by the customer, the package may be returned to sender at the customer's expense.

If the courier attempts delivery and the address is incorrect due to customer entry error, and the package is returned, a 25% inventory or restocking fee may be deducted from any refund because the order cannot be reshipped and original shipping costs may not be recoverable.

RETURNED TO SENDER / ABANDONED PACKAGES

If the recipient is absent for delivery attempts, the package may be held at a local courier center for pickup as shown in tracking. If the package is not picked up and is returned to sender, return shipping and related fees may be deducted from any refund.

If an international customer refuses receipt, the package may be returned to Novien Apparel at the customer's expense. Return costs, duties, taxes, and related fees, if incurred, may be deducted from any refund.

If a package is held at customs for an extended period and is ultimately deemed abandoned by the destination authorities or courier, for example after about 30 days, the customer may forfeit the right to an exchange or refund.

Customers are responsible for responding to customs or courier pickup or documentation requests.

CUSTOMS & DUTIES

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.

These charges are the responsibility of the recipient, and Novien Apparel does not control or collect them unless explicitly stated at checkout.

If a recipient refuses delivery due to duties or taxes, the order may be returned to origin and will not be reshipped.

Any refundable amount may be reduced by round trip shipping, customs, and handling fees.

EDITING OR CANCELLING ORDERS

You may edit or cancel your order within 24 hours of placing it, when supported by your order confirmation email link.

How to edit or cancel. Open your order confirmation email. Scroll to the bottom. Select Edit or Cancel Order, if available.

After 24 hours, or once the order is fulfilled or shipped, edits and cancellations may not be possible. If you missed the window and your order has not shipped yet, email us at novienapparel@gmail.com and we will do our best to help, but changes are not guaranteed.

LATE / MISSING DELIVERIES

If it has been more than 15 business days since your order was shipped and tracking has not updated or shows an issue, email novienapparel@gmail.com and we will investigate with the carrier.

Delivery timeframes can vary by destination. The most accurate estimate is shown at checkout and in tracking updates.

INTERNATIONAL CUSTOMER NOTES

Japan and Korea. Please enter your name and shipping address in English.

Mainland China and Taiwan. Please enter your name and shipping address in Chinese.

If your card is declined for overseas payments, you may try checking out with PayPal if available at checkout.

For most other countries, please enter your details in English by default.

TRACKING YOUR ORDER

When your order ships, you will receive a shipping confirmation email with tracking.

If you have not received tracking, or if tracking does not work after 24 to 48 hours, email novienapparel@gmail.com with your order number and we will assist.

OPTIONAL TEMPORARY SERVICE NOTICE

We may experience occasional processing delays during high volume periods or when transitioning warehouses or fulfilment partners. If you believe your order is unusually delayed, contact novienapparel@gmail.com and we will help.